Privacy Policy

Celadon London Ltd - Privacy Policy, Effective Date: 01 January 2025
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At Celadon London Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.celadonlondon.com or engage with our consultancy services. Please read this policy carefully to understand our views and practices regarding your personal data and how we have ensured that we are compliant with UK GDPR.

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1. Information We Collect
We collect personal information that you provide to us directly when you interact with our website or engage our services. This includes:

Personal Identification Information: Name, email address, phone number, company name, and other details you provide when contacting us, signing up for our services, or making inquiries.

Project-related Information: Details about the consultancy services you request, project specifications, timelines, budgets, and other relevant project data.

Usage Data: We may collect information about how you use our website, such as IP addresses, browser types, and access times.

2. How We Use Your Information
We use the information we collect for the following purposes:

To provide and manage our consultancy services.

To respond to your inquiries and provide customer support.

To send you marketing communications, if you have opted in to receive them.

To improve our website and services based on your feedback and usage.

To comply with legal obligations and protect our rights.

To provide quotes and arrange site visits or meetings as well as reports and invoicing.

3. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:

Consent: Where you have given us explicit consent to use your data for specific purposes (e.g., marketing communications).

Contractual Necessity: To perform the services requested as part of our agreement with you (e.g., project management, consultancy).

Legitimate Interests: To improve our services and communicate with you regarding our offerings.

Legal Obligation: Where required by law, for example, to comply with tax or accounting regulations.

4. Sharing Your Information
We do not sell or trade your personal data to third parties. However, we may share your information with trusted third parties under the following circumstances:

Service Providers: We may share information with contractors, consultants, or other third parties who assist us in providing services to you (e.g., IT support, legal services).

Legal Requirements: We may disclose your information if required by law or to protect our legal rights, such as responding to a court order or investigation.

5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use a variety of security measures, including encryption and secure servers, to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights
You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.

Correction: You can request corrections to any inaccurate or incomplete data.

Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations).

Restriction: You can request the restriction of processing your personal data in certain circumstances.

Data Portability: You can request a copy of your data in a structured, commonly used format to transfer to another service.

Opt-Out: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us at contact@celadonlondon.com.

8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website, analyse usage, and personalize content. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

For more information about our use of cookies, please see our Cookie Policy.

9. Third-Party Links
Our website may contain links to third-party websites. These external sites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers
Your personal data may be transferred to and stored on servers located outside of your country, including the United Kingdom. By using our services, you consent to the transfer of your data to such locations, provided that we take steps to ensure your data is adequately protected.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. We encourage you to review this policy periodically.

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If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Celadon London Ltd
Email: contact@celadonlondon.com
Phone: 08008611409​

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Alternatively, You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk